REFUNDS & RETURNS POLICY
At woolnestz, we want you to absolutely love our handmade linen placemats as much as we enjoyed crafting them for you. If for any reason you’re not fully satisfied with your purchase, we’re here to make the returns process as smooth and hassle-free as possible with our 30-day returns policy.
Returns
You have 30 days from the date of receiving your order to request a return.
To be eligible for a return, the item must be:
- In its original condition (unused and undamaged).
- Packed securely in its original packaging or a similar protective box to prevent any damage during transit.
- Proof of purchase (such as your order confirmation or receipt) is required to process your return.
How to Initiate a Return
- Contact us at [email protected] with your order details and reason for the return.
- We will provide a return authorization and clear instructions on how to send the item back to us.
- Please note that return shipping costs are the responsibility of the customer, unless the return is due to a defect or error on our part.
Refunds
Once your return is received and inspected, we’ll notify you of the status of your refund.
If approved, a refund will be processed to your original payment method within 5-7 business days.
Please note that shipping fees from the original order are non-refundable.
Exchanges
If your linen placemat arrives damaged or defective, we’ll be happy to exchange it for a replacement at no additional cost. Please contact us within 7 days of delivery to initiate an exchange.
Non-Returnable Items
- Items damaged due to improper use or care.
- Customized items (if applicable).
Contact Us
If you have any questions or concerns about your order, feel free to reach out to our friendly support team at [contact email or phone number]. We’re here to assist you!
Thank you for choosing woolnestz. Your satisfaction is our top priority!